We at ThreadNanny are committed to your satisfaction. If you’re not happy with your purchase, we offer a hassle-free return policy.
Returning an Item
You have 30 days from the date of purchase to return any eligible item.
No questions asked! We simply want you to be happy with your ThreadNanny products.
Instructions for Amazon Purchased Items
Please refer to Amazon’s return policy for instructions on returning those items. You can find their policy here.
How to Initiate a Return?
To return an eligible item purchased directly from ThreadNanny, you can follow the below instructions:
Contact us: Reach out to our friendly customer service team by email at support@threadnanny.com.
Request a Return Authorization (RA): In your email, please mention your order number and the item(s) you wish to return.
Return Instructions: We will provide you with detailed instructions on how to return your item(s), including the return address.
Safe Packaging: Please ensure the item(s) are securely packaged to prevent damage during return shipment.
Refunds:
Once we receive your returned item(s) and confirm they are in their original condition, we will initiate a full refund to your original payment method. The refund process will take 5-7 business days.
Non-Returnable Items
Unfortunately, some items are not eligible for return. These may include:
Items that have been opened or used
Items that are damaged due to misuse or improper care
Items without a valid RA number
Any Question?
If you have any questions about our return policy or the return process, please don’t hesitate to contact us at support@threadnanny.com. We’re here to help!
